“Outside of a dog a book is mans best friend. Inside of a dog its too dark to read”

– Groucho Marx

Monday - Friday

9am to 11am & 4.30pm to 6pm

Weekends

Saturday: 9am to 2pm
Sunday: 10am to 2pm

BOOKING

Click link below to check availability.

Click link below to contact us.

If booking will not submit, please contact us.

  1. To make a booking check availability using the link on the left. Then please send us either an email  or follow the link to to contact us.  We will be happy send you a Booking Form.
  2. A Deposit will secure you pets stay, Please refer to our T&C’s page for further important information regarding bookings.
  3. Deposits are payable by Bank Transfer; 09-01-53  86703981 Ref; Pets Name
  4. Bank Transfer is for Deposits Only! Please pay boarding fee balance by Cash or Cheque.
  5. Bookings will only be confirmed by email after receipt of a Deposit being paid.

Contact Us

GDPR - Personal & Privacy Data

Terms & Conditions

Under the Animal Welfare Act 2006 & Animal Boarding Establishment Act 1963 Whitley Crest Ltd is required to hold certain personal data on our customers in order to care for their pets and liaise with vet practices. Under the GDPR we are required to take care of such data to keep it safe.

When you make a booking with Whitley Crest Ltd, you are entering into a contract with us, in order to properly perform our side of the contract we need to record details relating to you and your pet(s). We will take reasonable care of your personal data and only process it fairly and lawfully under the terms of the GDPR.

  • Your Contact details e.g. name, address, phone numbers & email address.
  • Details of your pets e.g. names, breed, age, vaccination status and any other veterinary details that we feel necessary.
  • We keep details of any booking you make or data for a minimum of 2 years post date of stay, maximum 6 years from last stay.
  • Our website collects cookies to manage your visit.
  • We do not collect any information which is classified as “sensitive” personal information.

We do not collect information about you from third parties.

We only collect and use information which is personal to you when it is necessary, fair and lawful to do so. We will collect and use your information only as detailed below.

  • You have provided us with information we need to be able to properly manage your bookings and the boarding of your pets.
  • Should you decide not to provide us with appropriate contact details etc, we will be unable to provide you with a boarding service.
  • Your email address will only be used to contact you in relation to your pet service bookings with us. We may send you e.g. booking acknowledgements, invoices and booking reminders.
  • Third parties will only be used in the event of a claim, veterinary practices if your pet requires treatment, or if we need to trace the owner of a pet which has not been collected at the end of its boarding contract – see abandonment policy.
  • Your information is stored and processed on the premises of Whitley Crest Ltd.

Our database and it’s backups are encrypted to protect your information.

When contacting us via social media, whether a public or private message, any personal information you provide through these social media platforms, such as Facebook and Twitter, are governed by the privacy policy of the company providing the platform and not Whitley Crest Ltd.

We may use messenger on Facebook as another way of contact during a pets boarding contract with us, this will only be done if you as the owner has used messenger on a previous occasion e.g. confirming bookings/deposits etc.

Facebook photos will only be taken and published upon the request and consent of you as the owner via messenger.

Whitley Crest reserves the right to revise our prices when necessary without prior notice.
Prices are per day (not night) and include insurance, food and exercise.
No discounts are given if the owner brings in their pets own food.
Insurance claims must be informed to us within 72hours of departure
Our insurance only covers injury or illness that occurs directly from the stay with us, we will ask you to pay any vet fees incurred if it is determined that the illness was a long standing condition or previously known or declared. All breeds receive the same level of care: therefore our prices for all sizes remain the same. Please note our opening hours are strict and no admissions will be accepted outside these times. Emergency contact numbers must be available 24hrs a day, if in doubt of network coverage, we recommend you leave us a local number.

It is the responsibility of the customer to make us aware of aggressive or nervous behaviour of your pet. We cannot stress enough the importance of introducing your pet to us before boarding to enable us to work with them to help with the transition. We offer a Taster Day free of charge once a booking has been confirmed with a deposit. As in the event of any pet showing aggression to a member of staff we reserve the right to refuse admission. Bringing your pet in just before we close especially if not boarded before with us is not advised.

All pets must be vaccinated, current and up to date vaccination certificates must be produced upon arrival. Batch numbers and vet signatures must be visible. We strongly recommend the Kennel Cough vaccine: please note it does not cover all strains of the infectious bronchitis. Please contact us or your vet for further information. If you choose not to have the vaccine our insurance cover will be void if the virus is contracted during their stay.
IMPORTANT  Kennel cough vaccine must be done two weeks before boarding starts it is a live vaccine and your dog can be contagious and high risk to other boarders. A booking will be refused if this precautionary request is ignored.

We are able to administer medication at no extra cost apart from out of hours medication i.e. Diabetic injections – please refer to price list for more details.

Each pet is insured up to £1500 whilst in our care. We will not be liable for any disease incubating or any condition existing prior to boarding. Illnesses must be reported no later than 72 hours after the collection of your pet.

Payment accepted by either Cash or Cheque.
Deposits and a completed booking form is required for each stay, £20.00 per dog & £10.00 per cat.
Deposits Only can be made by BAC 09-01-53 86703981 Ref Pets Name / Surname.
Deposits will not be transferred to another booking.
Boarding fees must be paid in full before the animal is returned to the owner.
Refunds will not be given for early collections of the date stated on the booking form.
All days booked will be charged for.
Surcharges will apply on bank holidays,
£2.00 per pet this is to cover increased staffing costs.
Surcharge will apply for pets not collected on the agreed date during peak seasons.
Deposits are non refundable/transferable after 8 days after a booking has been made.
A cancellation of a booking within 10 days of arrival will result in the boarding fee to be paid in full.

Under the Animal Welfare Act 2006 & Animal Boarding Establishment Act 1963 Whitley Crest Ltd is required to hold certain personal data on our customers in order to care for their pets and liaise with vet practices. Under the GDPR we are required to take care of such data to keep it safe.

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